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All products marketed by Wellstore are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02.
The exercise of the Warranty may provide for the request for assistance to the Authorized Assistance Centers present in the area following the procedures illustrated in the documentation inside the product packaging.
The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any costs of verification and restoration required by the Authorized Service, as well as transport costs, if supported by Wellstore.
The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer.
24 MONTHS WARRANTY
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form).
In the event of a lack of conformity, Wellstore will restore the conformity of the product by repairing / replacing or reducing the price, at no cost to the customer, until the contract is terminated. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by Wellstore. In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, Wellstore may proceed at its discretion to replace it with a product of the same or equal characteristics and value, or to issue of a discount coupon of the same amount that can be spent on another product within 6 months.
The timing of repair or replacement of the product depends exclusively on the policies of the manufacturer / supplier and no damage can be requested from Wellstore for any delays in carrying out repairs or replacements.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ... ); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.
The Customer will be provided with an authorization number for the return of the product (RMA) which must be indicated on the outside of the packaging, following the instructions provided directly in the relative authorization e-mail.